Carpet Cleaners SE23 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SE23 provides professional cleaning services to residential and commercial customers. By making a booking, accepting a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation that requests or receives services from Carpet Cleaners SE23.
Company, we, us or our means Carpet Cleaners SE23, the cleaning services provider.
Services means any carpet, upholstery, rug, hard floor or associated cleaning and related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides carpet cleaning and related cleaning services to domestic and commercial customers within its service area. The exact Services to be provided will be agreed at the time of booking, based on the information supplied by the Customer.
Any description of Services on the Company’s advertising materials or verbal descriptions given during enquiries is for general guidance only. The specific scope, pricing and timing of Services will be confirmed in the booking confirmation or quotation provided to the Customer.
The Company reserves the right to decline any booking or request for Services at its sole discretion, including where the Premises are unsafe, inaccessible or unsuitable for the work requested.
3. Booking Process
3.1 Booking requests
Customers may request a booking by telephone or through any other method made available by the Company from time to time. The Customer must provide accurate and complete information regarding the Premises, the items to be cleaned and any special requirements or access arrangements.
3.2 Quotations
Where possible, the Company will provide a quotation based on the information supplied by the Customer. Quotations may be provided as a fixed price or as an estimate. Estimates are subject to revision once the technician has inspected the Premises and the items to be cleaned.
3.3 Confirmation
A booking will be considered confirmed only when the Company has issued explicit confirmation of the appointment time, date and agreed Services. The Company may require a deposit or card details to secure a booking. By confirming a booking, the Customer accepts these Terms and Conditions.
3.4 Access and preparation
The Customer is responsible for ensuring that the Premises are accessible at the agreed time and that adequate parking or loading facilities are available where reasonably possible. The Customer must ensure that the areas to be cleaned are reasonably clear of personal items, furniture and obstacles, unless otherwise agreed as part of the Services.
4. Customer Responsibilities
The Customer agrees to:
Provide accurate information about the Premises and the items to be cleaned, including the presence of delicate fabrics, previous damage, heavy staining or soiling, and any potential hazards.
Ensure that there is a responsible adult present at the Premises throughout the appointment if required and that the Company’s staff have uninterrupted access to all areas booked for cleaning.
Secure any valuables, fragile items or items of sentimental value prior to the commencement of Services.
Advise the Company in advance of any restrictions relating to parking, access, building regulations, security procedures or alarm systems.
Provide electricity and running water at the Premises if required for the performance of the Services.
5. Pricing and Payments
5.1 Prices
All prices are quoted in pounds sterling. Unless expressly stated otherwise, prices are exclusive of any applicable taxes or charges that may be added in accordance with UK law. The Company reserves the right to adjust prices where the condition, size or configuration of the Premises or items to be cleaned differs materially from the information provided at the time of booking.
5.2 Payment terms
Payment is due immediately upon completion of the Services unless otherwise agreed in writing in advance. For certain bookings, the Company may require full or partial payment in advance or may retain card details to secure payment.
The Company accepts payment using methods notified to the Customer at the time of booking or during the appointment. The Customer authorises the Company to process payment using the agreed method for all fees and charges due under the Agreement.
5.3 Late or non-payment
If payment is not received when due, the Company reserves the right to charge interest on the overdue amount, suspend or cancel any further Services, and recover all reasonable costs incurred in pursuing the debt. Title to any products or materials supplied remains with the Company until full payment has been received.
6. Changes, Rescheduling and Cancellations
6.1 Customer changes
If the Customer wishes to amend the date, time or scope of the Services, the Customer must contact the Company as soon as reasonably possible. All changes are subject to availability and the Company’s agreement. The Company may apply additional charges where changes increase the time, distance or resources required to complete the work.
6.2 Customer cancellations
The Customer may cancel a booking by giving notice to the Company. The Company may apply a cancellation charge, particularly where short notice is given or where the Company has incurred costs or declined other work to reserve the booking. Any applicable cancellation policy will be explained at the time of booking or included in the booking confirmation.
6.3 Company cancellations
The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, illness, equipment failure, transport disruption or safety concerns. In such cases, the Company will aim to provide as much notice as practicable and will offer to reschedule the appointment at a mutually convenient time. The Company will not be liable for any indirect loss arising from such cancellation.
7. Service Standards and Limitations
The Company will perform the Services with reasonable skill and care and in accordance with generally accepted industry practices for carpet and related cleaning services.
The Customer acknowledges that:
Results may vary depending on the age, type and condition of the carpet, fabric or flooring, as well as the nature and duration of any stains or soiling.
Permanent stains, wear, damage or discolouration may not be removable and the Company does not guarantee complete stain removal or restoration to original condition.
Certain materials and dyes may react unpredictably to cleaning products and methods. The Customer must notify the Company of any known sensitivities or manufacturer instructions.
The Company may decline to treat specific stains, materials or items if, in its professional opinion, the risk of damage is high or the likelihood of successful treatment is low.
8. Damage, Liability and Insurance
8.1 Duty of care
The Company will take reasonable care when providing the Services and handling the Customer’s property. The Company holds appropriate insurance cover for its activities, details of which may be made available on request.
8.2 Notification of issues
If the Customer is dissatisfied with any aspect of the Services or believes that damage has occurred as a result of the Company’s work, the Customer must notify the Company as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services. The Company must be given an opportunity to inspect the alleged issue and, where appropriate, to attempt to remedy it.
8.3 Exclusions of liability
The Company will not be liable for:
Any pre-existing damage, wear, discolouration, staining or defects in carpets, furnishings or fixtures.
Damage resulting from the Customer’s failure to disclose relevant information, including the presence of fragile items, loose fittings, pre-existing damage or known sensitivities to cleaning products.
Damage to items that the Company reasonably considers unsuitable for cleaning using the methods available, where the Customer has insisted that such items be cleaned.
Any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the Services or these Terms and Conditions.
8.4 Limitation of liability
To the fullest extent permitted by law, the Company’s total liability to the Customer in respect of all claims arising in connection with the Services or the Agreement shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim. Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded.
9. Health, Safety and Access
The Company will carry out the Services in a manner that seeks to protect the health and safety of its staff, the Customer and any other persons present at the Premises. The Customer agrees to cooperate with any reasonable health and safety instructions given by the Company.
The Company reserves the right to suspend or refuse to perform Services where, in its reasonable opinion, the working environment is unsafe, unhygienic or presents unacceptable risk to staff or equipment. In such cases, the Customer may be liable for any call-out or partial service charges incurred.
10. Waste, Disposal and Environmental Compliance
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable UK waste management and environmental regulations. This includes the appropriate handling of wastewater, cleaning residues and any other materials removed during the cleaning process.
Where waste is left at the Customer’s Premises for disposal by the Customer, the Customer is responsible for ensuring that such waste is disposed of in accordance with local regulations. The Customer must not request the Company to dispose of any hazardous or prohibited materials in breach of applicable laws.
The Company aims to use cleaning products and methods that minimise environmental impact where reasonably practicable, while maintaining professional cleaning standards.
11. Complaints and Dispute Resolution
The Company aims to provide a professional and reliable service. If the Customer has any concerns or complaints, they should contact the Company promptly, providing full details of the issue and any supporting information. The Company will investigate the matter and endeavour to respond within a reasonable time.
Where appropriate, the Company may offer to re-visit the Premises to inspect or re-perform parts of the Services. Any such remedial action is provided without prejudice and does not constitute an admission of liability. If a dispute cannot be resolved directly between the parties, either party may seek to pursue its rights through the courts or any alternative dispute resolution process that both parties agree to use.
12. Data Protection and Privacy
The Company will handle any personal data provided by the Customer in connection with the Services in accordance with applicable UK data protection laws. This may include using the Customer’s contact details to manage bookings, process payments, provide updates and address queries or complaints. The Company will not sell personal data to third parties and will only share such information where necessary for service delivery, legal compliance or debt recovery.
13. Amendments to These Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date on which the updated terms are made available or otherwise notified to the Customer. The version of the Terms and Conditions in force at the time of the Customer’s booking will apply to that booking, unless the parties agree otherwise in writing.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior written or oral understandings, representations or agreements.
15.2 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.3 No waiver
Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 Third party rights
A person who is not a party to the Agreement shall not have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any of its terms.
By confirming a booking or allowing the Services to commence, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
